FAQ

Frequently asked questions

What are your hours?


Our hours are Tuesday-Friday 11-6pm, Saturday 11-4pm. We are closed Sunday and Mondays. However, because we are an outdoor shop, we close on certain days due to weather. If rain occurs, or if temperatures reach over 90 degrees (F) we close. We thank you for your understanding.




Do you deliver?


Yes we do! We deliver anywhere in San Diego county for an additional charge.




Do you do weddings?


Yes we do! Please check out our WEDDINGS PAGE or contact us directly through our CONTACT PAGE




How do I change or cancel my order?


Changes can be made within 72 hours of notice. After that time, we can not guarantee if change can be made. To cancel orders, we need a 72 hour notice. Please email us or call us directly to make any modifications to your order. Please check our Return Policy for more information.




Do you substitute flowers if not available?


The Floral Craft will do everything possible to prevent substitutions. However, we reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.




Do you do returns on shop merchandise?


No we do not. But we do offer store credit for items returned in original packaging and receipt. Please check our out return policy.




Do you sell everything online as you do in store?


Yes. Some merchandise have limited quantities. Please call us to check and see if item is available.




What form of payment do you accept?


Cash and Card. We accept personal checks only on wedding orders. Not for in store purchase.





OUR STORE

Address: 2385 Fletcher Parkway

El Cajon, CA 92020

Phone: 619-995-9786

SHOP HOURS

WEDNESDAY - FRIDAY: 11am- 4:00pm

SATURDAY: 11:00am - 4pm

SUNDAY | MONDAY | TUESDAY: CLOSED

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